Privacy Policy

1) Introduction

Stride Podiatry (“we”, “us”, “our”) is committed to protecting your privacy and handling your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

We provide mobile podiatry services in Adelaide and regional South Australia and maintain clinical records in line with professional obligations and applicable regulatory requirements.

• Email: admin@stride-podiatry.com.au
• Phone: 0468 518 993
• Location: Adelaide, South Australia

2) Why and when your consent is necessary

When you contact us, book an appointment, or receive services, you consent to our clinicians and staff accessing and using your personal information to provide podiatry care and related services.

Only team members who need to access your information to perform their role will do so. If we need to use or disclose your information for a purpose not related to your care or our direct business operations, we will seek additional consent unless an exception applies under law.

3) Why we collect, use, hold and share your information

• Assess, treat, and manage your podiatry needs.
• Book and manage appointments, including home visits and residential aged care visits.
• Communicate with you and, where relevant, your representative or carers.
• Coordinate care with other healthcare providers or support services involved in your care.
• Manage accounts, payments, invoicing, and claims where applicable.
• Meet legal, regulatory, and professional obligations, including clinical documentation.
• Support directly related business activities such as quality improvement, training, and risk management.

4) What information we collect

• Identity and contact details: name, date of birth, address, phone number, and email.
• Health information: presenting concerns, medical history, relevant diagnoses, medications, allergies, mobility and falls risk, assessment findings, treatment plans, and progress notes.
• Care context information: facility details, carer or guardian details, responsible person details, and support coordinator details where relevant.
• Billing details: invoices, payment details, and plan-managed billing contacts where applicable.
• Website contact form information: name, email address, optional phone number, preferred contact method, and message content.

5) Dealing with us anonymously

Where lawful and practical, you may choose to deal with us anonymously or using a pseudonym. This may not be practical for providing healthcare services, maintaining clinical records, or completing billing and claims processes.

6) How we collect your personal information

We collect information in several ways, including:

• Directly from you when you book, attend an appointment, or communicate with us by phone, email, SMS, or forms.
• During consultations and assessments, including mobile visits and residential aged care visits.
• Via referral pathways and care coordination communications.

In some circumstances, where it is not practical or reasonable to collect from you directly, we may collect information from:

• A guardian, carer, family member, or responsible person.
• Other healthcare providers involved in your care, such as GPs, hospitals, allied health providers, and specialists.
• Aged care providers, Support at Home providers, NDIS plan managers, or support coordinators where relevant to your care.

7) Sharing and disclosure

We only share your information when necessary to support your care, operate our practice, or where required or authorised by law. This may include:

• Other healthcare providers involved in your care, with consent where required.
• Aged care organisations, Support at Home providers, and support coordinators involved in your care arrangements.
• Service providers who support operations, including practice management and IT providers such as Splose, secure communications, and accounting or bookkeeping support.
• Government agencies or regulators where legally required, for example mandatory reporting or legal instruments.

We may disclose information without consent where permitted by law, including to lessen or prevent a serious threat to life, health, or safety, to comply with court or tribunal orders, or for confidential dispute resolution.

We do not use your health information for marketing, and we do not send direct marketing communications without your consent. You can opt out at any time. We may use de-identified information for quality improvement and service evaluation.

8) Overseas disclosure (website hosting and processing)

Our website is hosted and supported by third-party technology providers, including Vercel. When you submit information through our website, such as via our contact form, that information may be processed or stored outside Australia depending on how these providers and their subcontractors operate.

We take reasonable steps to protect information when using service providers, including selecting reputable providers and applying security controls.

Important note: Please avoid including sensitive health information in website contact forms. If you need to share clinical details, we can collect this securely by phone or during your appointment.

9) How we store and protect your personal information

Your information may be stored in:

• Electronic clinical and administrative records, including our practice management system such as Splose.
• Emails and messages used for appointment coordination.
• Paper notes or forms where used.
• Clinical photographs where relevant and with consent.

We take reasonable steps to protect information from misuse, loss, unauthorised access, modification, or disclosure.

• Role-based access controls and unique logins.
• Secure systems and reputable service providers.
• Staff confidentiality obligations.
• Secure retention and disposal practices.

10) Access and correction

You may request access to your personal information and request corrections if it is inaccurate, incomplete, or out of date.

Requests should be made in writing to admin@stride-podiatry.com.au. We will respond within a reasonable timeframe, generally within 30 days.

We may charge a reasonable fee for providing access, for example photocopying or administrative time, but we do not charge a fee for making a request.

11) Complaints

If you have a privacy concern or complaint, contact us in writing at admin@stride-podiatry.com.au or by phone on 0468 518 993.

We will acknowledge your complaint and aim to resolve it within a reasonable timeframe, generally within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

12) Privacy and our website (cookies and analytics)

Our website may use cookies and analytics tools to understand how visitors use the site and to improve performance. You can disable cookies in your browser settings, but parts of the site may not function as expected.

We may also receive technical information such as IP address, browser type, pages visited, and approximate location depending on your device settings.

13) Policy review

We review this policy periodically to ensure it remains current. The “Last updated” date at the top of this page reflects when this policy was most recently revised.